Without participations it is not possible to create a label.
- Here we explain to you how to enter the Participations correctly. Open Shopify go to Apps→ Post & DHL Shipping.
- The Dashboard will open. On the right side, you can find the DHL Accounts. Click on View or here.
- Now you are at the account view and you can see your Package Account, Click on Edit.
- In the next step, you have to fill in the Participations. Fill in the gap Participations
V01PAKfor national and click on Add.
Normally you use the participation number
01 unless you are a major customer and have contractually modified billing accounts with DHL. Please check your bill in case of problems and contact the customer service.
- (optional): The next step is to fill out the Participations, you have to fill in the gap Participation
V53WPAKfor international and click on Add.
- (optional): Now you have to fill out the Participations, you have to fill in the gap Participation
V62WPfor Warenpost and click on Add.
- (optional): If you have already activated the Paket or Paket International product, there is an opportunity to activate the Return. Please enter
01in the Participations field and then select
- (optional):If you want to use additional services, you can activate the setting for them in the additional categories and defined default values for them.
- To complete the process, you have to click on the end of the page on Save.
- To access this data, first open the Business Customer Portal and log in with your user account.
- Then please click on your name in the top right corner and then on Masterdata.
- In the next step, please open Contract positions, this option is in the middle section of the page. In the view, it is the second/middle tab as shown in the image below. Now you have an accurate view of your billing numbers. The last two numbers of this number are your participations. Please add these in the app settings as described above.